FMX stood above nearly a dozen other facilities and maintenance management solutions. Their ease-of-use, application performance, and customer service were superior in every way, which will help the Polynesian Culture Center achieve new levels of operational excellence.
Why FMX?
We’ll build a strong and lasting partnership with your team.
We understand your needs and priorities, providing full support every step of the way.
Built for the way facilities actually work.
FMX helps your team track work, share knowledge, and make smarter decisions without adding complexity.
Always getting better. With you.
FMX evolves based on your feedback. We ship regular updates, add new features, and improve performance to help your team work more efficiently without disrupting what already works.
Find out more about what makes FMX stand out from the rest:
What kind of support does my organization receive with FMX?
We are proud to provide lifetime support to FMX customers. Each customer is assigned a dedicated account manager who meets with them regularly to ensure facilities and maintenance management success.
Our average response time for support tickets is 4 hours, and we are happy to report a 98% customer satisfaction rating.
Do you have a process to address audit recommendations and to ensure compliance with security policies and standards?
Yes, we work with customers to meet their security requirements to the extent that they align with the sensitivity of the data that we store.
Yes, FMX’s facilities management software integrates with several software systems that will be ready for use out of the box. If we do not already have an integration in place, we offer services to set up an integration for your needs.Additionally, our BAS Integration unlocks the ability to connect our facility scheduling system with your organization’s building automation system.
How frequently is FMX software updated?
Our software development process is iterative and lean, which means we can get changes out very quickly with minimal bugs. In fact, over the past year, we’ve released over 70 updates, averaging one every five days.
Because we have a web app, instead of a native app, these updates occur automatically and don’t require a manual update from users.
How much training will my team receive?
FMX offers webinar training for all FMX users, demonstrating how to submit and close out work requests and configure your personal settings. We also offer optional on-site training and configuration services.
The FMX team is highly involved in the implementation process. We work with new customers to import data, set up workflows, configure permission settings and processes to your needs, and more.
The implementation process can take as little as 2 weeks.
How is FMX priced?
Pricing is based on the number of users working on and closing out maintenance requests (or the number of students enrolled for public K-12 schools), and the integrations most important to their organization.
![[Hidden] Jennifer Wyly for Voices of FMX](https://www.gofmx.com/wp-content/webp-express/webp-images/uploads/2025/12/Jennifer-Wyly-Voices-of-FMX-Thumbnail.jpg.webp)
