- Configurable request forms
- Full mobile access
- Automatic routing
- Inventory supply management
- QR code tagging
Capture the details you need the first time.
Empower requesters with a quick, mobile form. Capture essential details and attach photos of the problem to reduce back-and-forth conversation.
View work history, user manuals, and more.
Scan an equipment item, technology asset, or vehicle to instantly bring up everything you need and get right to work fixing the problem.
Keep everyone in the loop on larger projects.
Post updates and view work order status in one central location. Ensure everyone has the information they need in real-time.
Automate labor hours, cost, and inventory tracking.
View instant reports on how you're spending resources to justify operating decisions, hire new staff, and identify areas for improvement.
FMX's work order management system capabilities
Documented work history
Keep an automated record of your work history to expedite troubleshooting and meet regulatory compliance.
Photo & file attachments
Include photos, videos, documents, and files with any of your requests, equipment records, and more.
Equipment warranties & manuals
Keep a paperless record of your equipment serial numbers, warranty information, and user manuals for quick access.
Consolidate your emails, phone calls, and word-of-mouth conversations into one system.
Notifications & alerts
Stay informed on all your related work through real-time updates and alerts on time-sensitive tasks.
See current tasks in progress and identify technicians available for assignment.
Save time and resolve work faster by automatically assigning the technician best suited for the task.
Set an optional chain of approvals to prioritize incoming work and reduce the number of tickets in your backlog.
Time clock & labor tracking
Create a reliable labor tracking system with a built-in time clock to improve accountability and justify staffing needs.
Cost tracking & summaries
Track costs across all your tickets to improve budgeting and operational decisions.
Inventory supply management
Track spare parts and consumables to always see the remaining inventory left in stock.
Follow-up on completed work to ensure vendors and technicians meet your quality standards.
Easily associate related work orders to cross-reference on large, multifaceted tasks.
Request type categories
Organize incoming work by department and category, each with its own configured workflow.
Filtered task list
Create personalized views to see upcoming, overdue, or all tasks assigned to a particular technician.
Vendor & contact management
Keep a directory of vendors, suppliers, and outside contacts for quick reference.
Work orders, integrated
Consolidate and extend your maintenance operations with popular system integrations and extra workflows for work orders.
Thousands of maintenance managers and technicians depend on FMX work order software
There was no doubt that FMX was exactly what we needed. More staff are submitting work orders than we’ve ever had with any other system, and that is because FMX is so easy to use. Both staff and technicians can keep track of when the requests are submitted and receive notifications whenever that request is updated.
88% decrease in overdue requests
Organizes incoming requests to prioritize and resolves them right away.
I receive an email for every FMX work order that goes into the system, so I can expedite urgent requests. Before, I never knew where requests stood, but FMX now keeps me more informed. That gives me a sense of security.
"Gives me a sense of security."
Gains better visibility into work order status and updates on resolutions.
We’re a growing facility with a lot more work orders coming in, and FMX is a good tool [to help us keep up with them]. For instance, I can pull it up first thing in the morning and see the workload. I can see what’s overdue and say to the guys, 'Hey, let’s get on this!'
6X faster work order resolution time
Filters tickets by status, department, or technician to tackle outstanding work and set daily task lists.
Benefits of work order software
Benefits of work order software
- Reduce your team's resolution times
- Prevent lost or missing paperwork
- Ensure regulatory compliance
- Automate data collection and reporting
- Validate staffing needs and operational decisions
Allow us to handle the heavy lifting.
We work with your team to transfer existing data and build workflows to meet your needs.
Empower your team with an easy-to-use platform.
FMX is built with simplicity in mind, so anyone can use it and be successful.
We're here to help along the way.
Our team is here to train your organization, with lifetime support to answer your questions.
Frequently asked questions
How much does FMX's work order software cost?
Starting at as little as $0/month, FMX offers plans to help you tackle all of your work order management needs.
Is FMX's work order software a cloud-based or on-premise solution?
FMX is cloud-based work order software.
Does the software integrate with other systems?
Yes, FMX's work order software integrates with several software systems that will be ready for use out of the box. If we do not already have an integration in place, we offer services to set up a maintenance integration for your needs.
What kind of support does my organization receive with FMX's work order software?
We are proud to provide lifetime support to our Premium customers. Each customer is given a dedicated account manager that meets with them on a regular basis to ensure work order management success. Our average response time for support tickets is 30 minutes, and we are happy to report a 98% customer satisfaction rating.
Does FMX's work order software support preventive maintenance needs?
I want different users to have access to different capabilities within the software. Is that possible?
Absolutely. FMX’s work order software allows you to set up different user types. Each user type can have different permissions and visibility according to your team’s preferences.
Can I import all of the data from my current system into FMX?
Yes. So long as that data can be exported into an approved Excel template, the data can be entered into FMX’s work order software.
What is work order software?
Work order management is a maintenance management strategy adopted by organizations of various sizes and industries. It gives maintenance teams the ability to identify needs, create and assign tasks accordingly, track end-to-end progress, and review maintenance histories.
Work order software enables organizations to manage all of this in one central system. Users can submit and manage work orders on-the-go, and maintenance managers can analyze technician and facility performance anytime, anywhere.