Frequently asked questions

How much do FMX’s products cost?

FMX's premium and K-12 organizations receive personalized quotes based on the number of users working on, and closing out, maintenance requests (or the number of students enrolled for schools), and the features most important to their organization. Take a look at our other plan options for additional pricing information.

What payment methods do you accept?

We accept checks, electronic payment via credit cards (American Express, Visa, Mastercard), and ACH payment processing.

Are there upfront costs or additional fees?

FMX charges a one-time implementation fee for all premium and K-12 organizations to ensure your site meets all of your needs. Additional fees may apply for in-person implementation and other services.

Can I pay monthly?

FMX accepts monthly payments if your organization enrolls in auto pay. You may be subject to a monthly fee as well.

How long are your contracts?

Standard FMX contracts are renewed annually.

What support and services packages are available?

FMX offers an implementation package for premium and K-12 organizations to get your site up and running in a matter of weeks. After your site has been set up, your team will have access to ongoing support throughout your time with FMX.

Can I add more features and users later on?

If you're on FMX's premium plan or are a K-12 school, we invite you to continue enhancing your site with additional features. You’ll be given a dedicated Account Manager who will check in regularly to ensure all your needs are being met. This includes adding new functionality and new users.

Do vendors and partners count as billable users?

Vendors and partners do not count as billable users. Therefore, you will not be charged for adding them to your FMX site.

Do requesting users count as billable users?

Users simply submitting work and scheduling requests do not count as billable users. FMX allows an unlimited number of requesting users and community members to submit tickets at no additional charge.