VIP Community Services Success Story

Before FMX, VIP Community Services was using another maintenance management system that wasn’t solving all of their pain points. It was too cumbersome for staff to input work orders, which led to a decrease in request submissions. So, in order to get the staff to use the system effectively, many training sessions were required. In addition, there was no way to create unique user types for every team, so each department had to go through all of the requests to find the ones applicable to them. These limitations created a need for a new solution, so they began searching.

VIP Community Services ultimately chose FMX because it was capable of meeting the needs of all departments. This creates better communication throughout the company and allows everyone to work out of one central system. They are also able to configure the site to meet the needs of their unique organization. This has enabled them to route tickets to the appropriate staff member based on request type and priority level. The clean, easy-to-use interface is extremely intuitive for staff to use—in fact, over half of their staff was able to submit a work order without any prior training or instructions. When getting their site set up, VIP was extremely satisfied with the 2 day single-sign on setup compared to the 5 month setup with their last CMMS.

Creating a one-stop shop for all of their operational procedures has greatly improved VIP’s successes. For one, they are saving $40,000 a year by allocating the Administrative Assistant’s job duties to other areas. They have reduced their work order resolution time from 2-3 weeks to only 2 days, and seen a decrease in overdue requests by 88%.