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Making the leap to a computerized maintenance management system (CMMS) can be daunting, but we don’t want it to be. So, we interviewed all of our customers to find out what paved their way for maintenance management success. Here’s what we found out!

Challenges

Facilities leaders experience problems each and every day, but these are the most common ones:

  • Lack of funding – 23%
  • Staffing issues – 23%
  • Aging buildings and equipment – 17%
  • Lack of time – 12%
  • Deferred maintenance – 7%
  • Scheduling events – 5%
  • High utility costs – 5%
  • Safety/security issues – 5%
  • Inventory management – 3%

Before FMX

Before FMX, our customers were trying to solve the above problems with a variety of methods.

  • Another CMMS solution – 47%
  • Phone & email – 30%
  • Homegrown system – 30%
  • Spreadsheets – 17%
  • No system – 13%

Functionality

Organizations have certain requirements when searching for a solution to solve their problems. Our customers knew the solution needed to have the following attributes:

  • Easy to use – 87%
  • Feature rich – 70%
  • Excellent customer support – 60%
  • Value for money – 57%
  • Easy to implement 57%
  • Reporting functionality – 27%

How our customers use FMX

A CMMS enables organizations to manage their complex processes. Our customers do the following with FMX:

  • Work order management 90%
  • Event scheduling 63%
  • Preventive maintenance initiatives – 63%
  • Report on facility maintenance and activities 40%
  • Asset & Inventory management 27%
  • IT ticketing 27%
  • Streamline processes 23%

Return on Investment

At the end of the day, a CMMS can take your team to new levels of success.

  • 30% increase in store number without additional staff
  • 67% reduction in work order resolution time
  • 50% reduction in TCO
  • $30,000 saved annually
  • Workload has been cut in half
  • 67% reduction in downtime