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Benefits

• Optimize and extend equipment and device lifespans by uploading and following recommended hardware and software upgrades and installation schedules, creating instruction sets to maximize device performance, and more.
• Maintain network security by scheduling and completing regular network audits, employee phishing training, installing security patches, installing security software, reminding users to update passwords, backing up data, and more.
• Validate device and equipment upgrades or capital improvements using reports to view repair trends and costs.
• Track technician labor and spare part inventory for better budgeting and performance data.

What's included

• Create and apply checklists and task instruction sets to enforce proper procedure, security standards, device upkeep, new user device set-up, and manufacturer-recommended tasks.
• Schedule regular maintenance tasks using time-based intervals.
• Schedule regular employee training to update staff on phishing prevention and security protocol.
• Store import records and other assets by uploading user manuals, warranties, and more.
• View the equipment log to see the previous work history for each equipment or device item.
• Use your mobile device to allow technicians access to all necessary information to resolve scheduled IT tasks.
• Gather actionable insights with interactive reporting & dashboards that track metrics like downtime, equipment and device repair cost, labor time and cost, and more.
• View your daily schedule in seconds with FMX’s easy-to-use calendar interface or to-do list.
• Add spare part vendors to your FMX site for easy communication.
• Keep track of spare part inventory items associated with each task (i.e., fan, batteries, screens, charging cables, etc.). Requires Inventory Management feature.
• Receive reminders to reorder when technology-related inventory drops below a certain threshold. Requires Inventory Management feature.

Requirements

• Inventory Management feature required for spare part inventory tracking and inventory reminder capabilities.