Screenshots

Metrics and Insights

• Total Tickets Created

  Total amount of tickets created over a specified time period.

• Total Tickets Completed

  Total amount of tickets completed over a specified time period.

• Average Response Time

  View the average first response time for requests over a time period. Based on this, see an associated Average Resolution Time.

• Labor Hours

  View the total amount of labor hours associated with the specified filters.

• Requests by Current Status

  View a breakdown of requests by current status.

• Performance by Technician

  See and compare open tickets, completed tickets, completion percentage, response time, resolution time, and labor hours by a technician.

Report Filters

• Module

  Select and filter data by any request module or choice of multiple modules in your FMX site to view specific details.

• Request Type

  Select and filter data by request types to view filtered information.

• Building Name

  Select and filter data by building, or a specific set of buildings, to view filtered information.

• Date of Actions Taken

  Select and filter by first work order action date or dates taken.

• Due Date

  Select and filter data by recorded due dates.

• Request State

  Select and filter data by the status of requests (deleted, finalized, pending assignment, pending execution, etc.) to view filtered information.

Requirements

• This is an Add-On Dashboard that can be purchased separately.